Shipping policy

Shipping Policy

Last Updated: October 2026

Thank you for shopping with Spandan Ayurveda.

We aim to provide a reliable and convenient delivery experience across India. Please read the following Shipping Policy before placing your order.

1. Shipping Availability

We currently ship products to serviceable locations across India.

Delivery availability may depend on the serviceability of the customer’s PIN code and the courier network.

If your PIN code is not serviceable, we will contact you where possible and may cancel the order and process an applicable refund.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.

Cash on Delivery orders may be subject to additional verification before dispatch.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, promotional campaigns or periods of unusually high order volume, processing may take longer.

3. Delivery Time

After dispatch, delivery generally takes approximately:

3–7 business days

depending on the destination, courier availability and PIN-code serviceability.

Remote locations may require additional delivery time.

The delivery estimate shown during checkout or communicated by our courier partner may vary from the general timeframe above.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the customer completes the purchase.

We may offer free shipping during selected promotional periods or for orders meeting the minimum order value specified on the website.

Promotional free-shipping offers may be changed or withdrawn without prior notice.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through:

Email
SMS
WhatsApp
Order tracking page

You can use the tracking information to check the status of your shipment.

6. Courier Partners

Orders may be shipped through third-party courier and logistics partners based on destination, availability and operational requirements.

We may use services such as Shiprocket and its associated courier partners.

The courier partner assigned to an order may vary.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

Name
Mobile number
Email address
Complete delivery address
PIN code

If an order cannot be delivered because of an incorrect or incomplete address or contact information provided by the customer, additional shipping charges may apply for re-shipment.

Where re-delivery is not possible and the order is returned to us, we may contact the customer regarding the available options.

8. Delayed Delivery

Although we work with our logistics partners to deliver orders within the estimated timeframe, delays may occur because of:

Weather conditions
Natural disasters
Public holidays
Courier operational issues
Transportation disruptions
Incorrect address information
Remote locations
Government restrictions
High order volumes
Other circumstances beyond our reasonable control

A delivery estimate is not a guaranteed delivery date unless specifically stated otherwise.

9. Damaged or Tampered Package

Please inspect the package when you receive it.

If the package appears significantly damaged or tampered with, please:

Take photographs/videos of the package.
Contact our customer-support team as soon as possible.
Provide your order number and delivery details.
Retain the original packaging until the issue has been resolved.

For damaged, defective or incorrect products, please refer to our Return & Refund Policy.

10. Wrong or Missing Product

If you receive a product different from what you ordered or an item is missing from your package, please contact us within 48 hours of delivery.

Please provide:

Order number
Photographs/videos of the package
Shipping label
Product received
Description of the issue

We will review the complaint and provide an appropriate resolution where the issue is verified.

11. Failed Delivery

If a courier partner attempts delivery but the customer is unavailable, unreachable or refuses the delivery, the courier may make additional delivery attempts according to its procedures.

For COD orders, repeated refusal or failure to accept confirmed orders may result in restrictions on future COD availability.

12. Cash on Delivery

Cash on Delivery may be available for selected PIN codes and products.

COD availability may depend on: