Terms of service

Terms of Service

Last Updated: October 2026

Welcome to Spandan Ayurveda. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

This website is operated by Spandan Ayurveda.

Throughout the website, the terms “we,” “us,” “our,” and “Spandan Ayurveda” refer to Spandan Ayurveda.

2. Use of Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a binding transaction.
  • The information you provide during checkout is accurate and complete.
  • You will use our website only for lawful purposes.
  • You will not attempt to interfere with, damage or gain unauthorized access to our website or systems.

We reserve the right to refuse or cancel orders where we reasonably suspect fraudulent, unauthorized or unlawful activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, pricing and other information displayed on our website are accurate.

However:

  • Product colours and appearance may vary slightly from photographs.
  • Packaging may change from time to time.
  • Product availability may change without prior notice.
  • Information on the website should not be interpreted beyond the claims and intended use stated on the applicable product label.

We reserve the right to correct errors, update information and modify product details where necessary.

4. Health and Wellness Disclaimer

Products sold through our website are intended to be used according to their applicable product label, directions and intended purpose.

Individual results may vary.

No product should be considered a substitute for a balanced diet, healthy lifestyle or appropriate professional medical advice where required.

Do not use any product contrary to its label or recommended directions.

If you have a medical condition, are pregnant or breastfeeding, are taking prescription medicines, or have any concerns about whether a product is appropriate for you, consult an appropriately qualified healthcare professional before use.

Spandan Ayurveda does not guarantee a particular weight-loss, cosmetic, therapeutic or health outcome unless such outcome is expressly stated and legally permitted for the relevant product.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or other available communication method.

An order is subject to product availability and successful processing.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Duplicate or unusually large orders.
  • Inability to verify the customer’s information.
  • Delivery restrictions.
  • Other legitimate operational or legal reasons.

If a prepaid order is cancelled by us and a refund is applicable, the eligible amount will be refunded to the original payment method, subject to the applicable payment provider’s processing time.

6. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts and promotional offers may change without prior notice.

A promotional price is valid only during the period specified by us or while the promotional stock is available.

We reserve the right to correct pricing errors.

7. Payment

We may offer payment options including:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Cash on Delivery
  • Other payment methods supported by our payment providers

Payment processing may be handled by third-party payment service providers.

We do not directly store complete card or other sensitive payment credentials on our servers unless expressly stated otherwise.

8. Cash on Delivery

For Cash on Delivery orders, customers may be contacted to verify the order.

We reserve the right to cancel or restrict COD orders where verification is unsuccessful or where repeated refused/undelivered COD orders indicate potential misuse.

Customers are requested to provide accurate delivery information and remain available to receive confirmed COD orders.

9. Shipping and Delivery

We aim to dispatch orders within the timeframe communicated on our website or during checkout.

Delivery times may vary depending on:

  • Delivery location.
  • Courier availability.
  • Weather.
  • Public holidays.
  • Operational disruptions.
  • Events beyond our reasonable control.

Once an order has been handed over to the courier, delivery is subject to the courier’s network and service conditions.

Please refer to our Shipping Policy for additional information.

10. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Where a product is damaged, defective, incorrect or otherwise eligible for a remedy under applicable law, customers should contact us within the specified period and provide the requested information and evidence.

11. Promotional Offers

From time to time, we may offer discounts, coupons, free gifts or other promotional offers.

Unless specifically stated otherwise:

  • Offers cannot be combined.
  • Promotional offers cannot be exchanged for cash.
  • Offers are subject to availability.
  • We may modify or discontinue an offer where permitted.
  • Coupons may have additional terms and expiry dates.

12. Intellectual Property

All content on this website, including:

  • Logos
  • Brand names
  • Product photographs
  • Graphics
  • Videos
  • Text
  • Designs
  • Product descriptions
  • Website layout

is owned by or licensed to Spandan Ayurveda, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

13. User Reviews and Content

If you submit a review, testimonial, photograph, video or other content to us, you confirm that:

  • You have the right to submit the content.
  • The content does not violate another person’s rights.
  • The content is not unlawful, misleading or fraudulent.

By submitting content, you grant us permission to use, reproduce and display that content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive or otherwise inappropriate.

14. Third-Party Services

Our website may use third-party services including payment gateways, courier companies, analytics providers, Shopify and other technology or service providers.

Use of such services may also be subject to the third party’s own terms and policies.

We are not responsible for interruptions or failures caused solely by third-party services beyond our reasonable control.

15. Website Availability

We attempt to keep our website available and functioning properly.

However, we do not guarantee that:

  • The website will always be available.
  • The website will always be error-free.
  • All information will always be current.
  • The website will be free from technical interruptions.

We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.

16. Limitation of Liability

To the extent permitted by applicable law, Spandan Ayurveda will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Spandan Ayurveda and its personnel harmless from claims, losses or expenses arising from your unlawful use of the website, violation of these Terms, or misuse of our products.

18. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how information may be collected, used and processed when you visit our website or place an order.

19. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer-protection laws and other mandatory legal provisions.

21. Contact Us

If you have questions regarding these Terms of Service, orders, products or complaints, please contact us through the customer-support details provided on our website.

Spandan Ayurveda

Website: spandanayurveda.com

Customer Support: 9527359327

Phone/WhatsApp: 9527359327

Business Address: Spandan Ayurveda, jawahar nagar road , akola